This page explains how we handle data, perform services, and protect the rights of Luxera Group Inc and its clients.
Last Updated: December 2024
At Luxera Group Inc., we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and how we safeguard it when you visit our website or interact with our services.
When you visit our website, certain data may be automatically collected, including:
For elevator or electrical service requests, we may collect:
We use your information to:
We do not sell your personal information to any third parties.
Your information may be shared only with:
All third-party partners are required to maintain confidentiality.
We use industry-standard safeguards to protect your information against unauthorized access, alteration, or disclosure. While no system is 100% secure, we take every reasonable step to keep your data safe.
Our website may use cookies or analytical tools to improve user experience. You may disable cookies in your browser settings if preferred.
Luxera Group Inc. performs all elevator and electrical services using industry-standard practices; however, we do not make any guarantees regarding future performance, lifespan, or uninterrupted operation of any system or component. Elevators and electrical systems contain parts that can fail unexpectedly due to age, prior workmanship from outside contractors, environmental factors, manufacturer defects, or lack of proper maintenance. Any verbal or written statements from Luxera Group Inc. or its representatives should not be interpreted as a warranty or guarantee of future system performance, timelines, or outcomes.
All work performed by Luxera Group Inc. follows NYC Department of Buildings regulations, ASME A17.1 elevator code, NEC electrical code, and all other applicable legal requirements based solely on visible and accessible conditions at the time of service. We are not responsible for pre-existing code violations, outdated equipment, latent defects, concealed issues, or violations that are discovered after work begins. Additionally, we are not liable for any new or updated NYC codes that may go into effect after service has been performed. Any remediation required to correct prior violations or non-compliant work not performed by Luxera Group will be billed separately.
If hidden, unsafe, or inaccessible conditions are discovered during service—such as corroded wiring, deteriorated components, structural hazards, outdated equipment, or previously concealed defects—Luxera Group Inc. reserves the right to immediately stop work, issue a revised estimate, or decline the remainder of the project if conditions present a safety risk. All costs associated with exposing, correcting, or remediating hidden conditions are the responsibility of the client and will be billed as additional work.
To the fullest extent permitted by NYC law, Luxera Group Inc. shall not be held liable for any indirect, incidental, or consequential damages, including but not limited to loss of revenue, business interruption, tenant complaints, delays in building operations, or damages caused by third-party contractors, building staff, or environmental conditions. Liability related to any service provided by Luxera Group Inc. is strictly limited to the total amount paid for that specific service or project. No additional damages may be claimed.
By using our website or services, clients agree to indemnify and hold harmless Luxera Group Inc., its employees, technicians, and subcontractors from any claims, damages, penalties, attorney fees, or liabilities arising from misuse of equipment, failure to follow recommended maintenance, inaccurate information provided by the client, unauthorized repairs performed by third parties, or any unsafe conditions caused by building staff or tenants. This indemnification applies to all elevator and electrical services provided.
Luxera Group Inc. is not responsible for delays caused by circumstances beyond our control, including but not limited to utility company issues (such as Con Edison), DOB scheduling delays, inspection hold times, supply-chain disruptions, severe weather, lack of building access, tenant or management interference, or material shortages. In the event of delays, service timelines may be adjusted, rescheduled, or repriced as necessary.
Any warranty provided by Luxera Group Inc. applies solely to the specific labor or materials installed by our team. Warranties do not cover normal wear and tear, equipment that has reached end of life, misuse, vandalism, unauthorized repairs, or failure to maintain the system according to industry standards. Luxera Group Inc. reserves the exclusive right to determine whether an issue qualifies for warranty coverage.
Clients agree to comply with all payment terms provided in estimates, invoices, or contracts. Failure to submit timely payment may result in late fees, suspension of services, or legal remedies permitted under NYC law, including lien filings or collection actions. Clients are responsible for all additional fees or legal costs associated with late or unpaid balances.
Luxera Group Inc. may take photographs or videos of equipment for internal use, including technical documentation, safety verification, work confirmation, and compliance reporting. These materials will not be used publicly without client consent and are retained solely for professional and operational purposes.
Contact us if you have any questions regarding our terms, privacy policy, or service agreements.
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